Jan
18
6:00 PM18:00

Conflict Resolution in International Business Environment


“I would agree, but then both would be wrong.” 
Edward Murphy

Introduction:


Conflict is an inevitable part of our lives, but how we view it and how we deal with it can turn it from being an unpleasant experience to good opportunity.
We offer a dynamic, interesting training which includes elements of both challenge and analysis. The training is interactive and exciting and consists of business simulations and tasks, analyzing real models and explore different work and conflict scenarios in international environment.


Program Topics:
- Conflict management in international environment needs and egos.
- Recognizing the conflict- conflict of processes, conflict of cultures  and conflict of personalities
- Conflict styles and appropriate approaches – the “DIFFICULT” people
- Managing and programming emotions. Negative emotions. Anger Control.
- Psychological stability and staying distant of the negative emotions sent by others
- Skills to read signals of passive-aggressive and assertive behavior in international work
- Sources of conflicts in diversity of  cultures – people of different culture in one team, companies with subsidiary abroad, international clients and partners
- What does my foreign boss wants? (Case studies)
- Strategies that avoid escalation of conflict. Techniques to show empathy and rapport
- Techniques for neutralizing manipulative approaches in arguments.
- Conflicts and  international team work
- Communication skills for conflict resolution     
- Handling customer complaints and aggressive behavior

About the speakers:

Marionela Bojkova


Marionela Bojkova is a Professional Certified Coach (PCC) accredited by the International Coach Federation (ICF) and Member of the ICF Germany. She has over 900 Individual executive coaching hours of experience with European Top and middle level managers and key people, over hundred of seminars and workshops in Soft Skills development. Marionela Bojkova has graduated Erickson International Canada ICF – Accredited Coach Training Program. With her successful background of Human Resources Management Consultant she has valuable experience as soft skills trainer in more than 30 countries.  As negotiation consultant and strategist, she has applied expertise in developing managerial skills – including influencing, negotiation and conflict management. Marionela is certified trainer on soft skills management trainings, certified expert of the system for psychometric analysis „MBTI ® - Myers-Briggs Type Indicator” and certified consultant in Thomas International Management (DISC) Systems.


For the current training she will be partnering with:


Andreas Schäfer


Andreas Schaefer is head of foreign trade consulting at IHK - Cologne Chamber of Commerce, where he coordinates the international activities at one of Germany´s biggest Chambers of Commerce and advises German Mittelstand companies on international markets. Mr. Schäfer has more than 18 years experience as Director, supervising cross-cultural teams in the Czech Republic, Bulgaria, Korea and Germany.

Mr. Schaefer was a speaker at events hosted by the Financial Times, Deutsche Post/DHL, Chambers of Commerce and government agencies from several countries. He gave numerous interviews to TV and radio stations as well as major press outlets, among them German national TV channel ZDF, Deutsche Welle TV, dailies FAZ, Süddeutsche Zeitung and Financial Times.

Mr. Schaefer has given trainings on “Doing Business with Germans“ for foreign CEOs and top managers of leading companies.  He has recently worked with the Korean government to prepare young Korean specialists prior to their move to Germany. During his career, he has advised numerous companies on Asian and Eastern European business culture.

Price:  30 EUR +food

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Nov
15
9:00 AM09:00

NEGOTIATIONS AS STRATEGIC GAME

STARTPLATZ Köln, Im Mediapark 5

If you tell me - I will forget, if you show me - I will remember, if you include me -  I will understand

Confucius

Introduction:


We suggest this dynamic tailor-made training, which will include elements of creativity, innovation and challenge:
What is the strategy of the convincing game? 
How can we play it better in negotiation meetings?
How to discover the tactics of your opponent and improve your negotiation results?
What are some new approaches of how to handle negotiations in digital reality? 
How to use social media to increase your negotiation power -  Facebook, Twitter, LinkedIn, Google+, Pinterest, etc. Which social networking platform is best for negotiating?  
What are the 10 Rules of digital negotiations?

The training will be highly interactive and engaging, including business simulations and practical case studies.

Program topics:

  • Negotiations as Strategic Game – positional and principal negotiations
  • Identifying opponent’s profile in negotiations. Reading opponent’s strengths, using his/her weaknesses and fears for reaching the goal of negotiation. Looking for motivational influence buttons.
  • Understanding our own profile - The internal game – how to choose the best negotiating mode of mind
  • Persuasion techniques – techniques for subconscious influencing over opponent. Manipulative strings and how they can be used in negotiation process. Techniques for engagement of the opponent.
  • Emotions management and programming – emotions as an instrument for influence during negotiations. Emotions game – how to use emotions to reach a specific goal during negotiations. Interactive game – the participants will sense how emotions influence decision making and will learn ways for influence through emotions.
  • Four reliable principles for hidden persuasion and practical techniques – Principle of contrast, principle of consistency, principle of social approval, principle of reciprocity
  • Negotiating in the digital world – dangers and advantages.
  • 10 negotiation rules in Digital negotiating.
  • Use social media to increase your negotiation power
  • Tricks and games in negotiations – advanced level – maneuvers and tactics – How to recognize the tricks your opponent is using and counteract.
  • Simulative auction game, including the mastered through the training techniques.
  • Conclusion – golden rules in negotiations and techniques for influencing and persuasion.
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Jul
26
6:00 PM18:00

Confidence Academy for Women at Startplatz Köln

“CONFIDENCE IS LEARNED – IT IS NOT GIVEN”

This is the first training of a specially designed for Women program, which will help you identify the beliefs, blocks and fears that are holding you back from being confident and influential. 

It will give you the keys to gaining recognition and reward in your work career and life.

You will learn powerful strategies how to overcome your internal hesitation and insecurity and help you be braver, dream larger and achieve more. You will learn how to increase your confidence in meeting people, handling criticism, leading negotiations and smoothing conflicts. You will learn how to speak out and defend your position, how to trust your abilities and follow your goals and dreams.

You will learn how to combine the elegant softness of a woman with the Leadership qualities necessary for a successful career as a manager or entrepreneur.

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May
30
6:00 PM18:00

Presentation Tricks and Hints

How to make your audience remember you

Inhalt

Presentation skills are so important in our fast world, where people have short time to make good impression – pitches, conferences, unconferences, business meetings… even in your private life you often need to make a quick speech or convince people in your idea.

Taking part in this interactive and intriguing group coaching session will help you boost your presentation skills and become a charismatic speaker.

In this training you will learn and practice well-tested psychological approaches to better influence your audience. You will learn how to “sell” your idea and inspire people to follow you, vote for you , or remember exactly your presentation out of many others.

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Apr
13
6:00 PM18:00

Who are you in your team?

Personal profiling used in an innovative way to improve communication

Inhalt

This group coaching session is a demonstration of an interesting and innovative approach to personal and team profiling, which can boost your work results and increase your influence with the people you interact on everyday basis. You will see how people’s perceptions of the world are filtered through the personality profiles. You will be able to better “read” your partners and choose the right messages to motivate them.

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Nov
23
11:00 AM11:00

Executive coaching skills and their implementation in business practice and life

Introduction in the Solution-Focused Coaching - to raise self-awareness, inspire personal and management growth and create positive transformation in business and life.

Solution-Focused Business Coaching is an advanced coaching model that integrates the profession of coaching with a highly developed body of personal growth methodologies. Erickson coaching approach combines masterful business coaching with proven Ericksonian principles and unique Solution-Focused techniques.

The course is set in five modules of half day each, one module per week.

Every Wednesday 11.00 to 15.30

It is highly practice-oriented, with individual mentoring of every participant Coaching Certificate will be awarded at the end of the course.

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